Terms and Conditions of Sale.

The original French version of this document prevails in case of any discrepancy. This English translation is provided for convenience only.

These general terms and conditions of sale govern the sale of AIMOTION products via aimotionparis.com.

1. Seller identification

AIMOTION
Société par actions simplifiée unipersonnelle (SASU) with a share capital of €500
Registered office: 7 rue du Coteau, 92350 Le Plessis-Robinson, France
SIREN: 938 117 637 · RCS Nanterre: 938 117 637
Intra-community VAT: FR64938117637
Email: contact@aimotionparis.com

2. Products

AIMOTION sells plant-based macarons, coffrets, pyramids and gift cards. Products are described on the site as accurately as possible. Photos are for illustration only: appearance, colours and finishes may vary slightly, as production is artisanal.

3. Prices

Prices are shown in euros, including VAT (TTC): 5.5% VAT on food products. Delivery charges are shown during checkout, before the order is confirmed. AIMOTION may change its prices at any time; the price shown on the day of the order is the only one that applies.

4. Order

The order is confirmed once it has been paid in full. A confirmation email is sent to the address provided by the customer. AIMOTION reserves the right to refuse or cancel an order in the event of a dispute over payment for a previous order, non-payment, or insufficient stock.

5. Payment

Payment is made securely online at aimotionparis.com: by bank card (including Visa, Mastercard and American Express), Apple Pay or Shop Pay, via Shopify Payments, or by PayPal. The AIMOTION gift card is also accepted, on its own or combined with another payment method. All orders are paid online, including those collected at the atelier. The options shown may vary depending on your device and browser. AIMOTION does not store any banking data. Payment is taken when the order is confirmed.

6. Delivery

Home delivery by Chronopost in mainland France, Corsica included (delivery to Corsica may take one extra day). Orders placed before noon (Paris time), Monday to Thursday, ship the same day and are delivered the next day before 6 pm. Shipping Monday to Thursday, public holidays excluded; delivery Tuesday to Friday. Free pickup is also available at the atelier (7 rue du Coteau, 92350 Le Plessis-Robinson), Monday to Friday, at the slot you choose when ordering. Rates and full conditions are on the delivery page.

In accordance with Article L.216-1 of the French Consumer Code, AIMOTION undertakes to deliver within 30 days of the order at the latest. If delivery is more than 7 days late for a reason not attributable to the customer, the customer may cancel the sale, without prejudice to their rights under Article L.216-6 of the French Consumer Code.

7. Right of withdrawal

Important: under Article L.221-28, 4° of the French Consumer Code, the right of withdrawal does not apply to contracts for the supply of goods that are liable to deteriorate or expire rapidly. Macarons, coffrets and pyramids are fresh food with a limited shelf life (4 days), so they are excluded from the right of withdrawal. The right of withdrawal does, however, apply to gift cards, under the conditions below.

For gift cards, you have 14 days to exercise your right of withdrawal, without giving a reason (Article L.221-18 of the French Consumer Code). This period starts when the card is sent by email: on the day of the order, or on the sending date you chose. To withdraw, send the form below, or any other unambiguous statement, by email to contact@aimotionparis.com or by post to our registered office. We refund you no later than 14 days after receiving your request, using the same payment method as for the purchase, and the card is then deactivated. The right of withdrawal belongs to the buyer of the card.

You can also exercise your right of withdrawal online at aimotionparis.com/en/pages/renoncer-au-contrat (link “Withdraw from contract here” at the bottom of every page). If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.

8. Guarantees

For a defective product or one not conforming to the order, the customer is asked to notify AIMOTION, ideally within 24 hours of receipt given how fresh the product is, with a photo and the order number, at contact@aimotionparis.com; a replacement or a refund will be offered, as the customer prefers. This quick procedure does not affect the legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code) or the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), which continue to apply within their legal time limits.

9. Storage and allergens

Macarons are fresh products: keep them between 2 and 8 °C and eat them within 4 days of receipt. See the FAQ and the allergens page. If the customer freezes them, the original shelf life (4 days) no longer applies. The customer is responsible for checking allergens before eating them.

10. Personal data

The data collected is necessary for processing the order. See the privacy policy.

11. Disputes & mediation

In case of a dispute, the customer may, free of charge, refer the matter to a consumer mediator. If no amicable solution is found, the French courts shall have exclusive jurisdiction.

12. Governing law

These Terms and Conditions of Sale are governed exclusively by French law. The language of this contract is French. In case of translation, only the French version is authentic.

13. Claims and transport disputes

Parcel not delivered on time: if the parcel is more than 48 working hours late, report it by email to contact@aimotionparis.com. AIMOTION opens a claim with the carrier within 24 working hours.

Parcel damaged on receipt: the customer is asked to check the parcel before opening it and to photograph the outside of the box, the label, then the inside (insulated packaging and products). The photos and order number should be sent to AIMOTION within 24 hours of delivery; otherwise the claim cannot be filed with the carrier.

Non-conforming products: any defect, missing item or non-conformity should be reported, ideally within 24 hours of receipt, with photos. AIMOTION then sends the product again or refunds the customer, as the customer prefers, within 14 days at most. These reporting times do not affect the legal guarantee of conformity (section 8).

Wrong address provided by the customer: the cost of reshipping is paid by the customer. AIMOTION cannot be held responsible for a delivery prevented by an incomplete or inaccurate address.

Version: 3 October 2026.